50 years of pioneering

in safety electronics

Our Support contracts

TIGSS ISS

SPHEREA is contractor for a service contract. This ensures the efficient use and further development of the TIGSS in line with requirements.

National framework agreement

SPHEREA concluded a framework agreement with the Procurement Authority of the German Armed Forces (BAAINBw) covering technical-logistical support (TLB) and maintenance (IRV) on site as well as in the company.

Services

SPHEREA is the prime contractor for a full service support contract ensuring the efficient usage of the NH90 GPATE in 6 European countries for the next decade. Our service activities provide a wide range of expertise and services to industrial manufacturers and maintenance operators. They ensure the sustainability of installations and complex systems that require guaranteed levels of quality and security during entire service lifetimes. Our systems life-extension services are particularly applicable to users in the aerospace, defense, transport and energy fields.

Full Service Contract

SPHEREA’s all-round service includes the increase of the availability and maintainability of the test benches and guarantees a long service life of the equipment. This includes basic maintenance work, obsolescence management, further development and implementation of improvements, configuration management and documentation. SPHEREA also conducts end user training and works close with the customer.

Integrated logistics and service support

After project implementation, SPHEREA offers to maintain and repair the test system if needed. SPHEREA offers In-Service Support (ISS), Integrated Logistic Support (ILS) or other service contracts. Any necessary system updates (new drivers, new operating system, hardware upgrades) as well as the removal of obsolescence are also offered.

Technical Support

The support of the user by the manufacturer is an indispensable part of the solution in regard to the functional diversity and complexity of today’s test solutions. We like to share our knowledge to let you work. SPHEREA provides answers to questions, training, remote maintenance solutions, rapid disaster recovery, calibration and other support to maximize the availability of your test system. We investigate complex technical issues and provide opinions so that our customers can make their decisions.

Maintenance and Product Care

SPHEREA operates in a market in which solutions have to work for decades. Therefore we guarantee a very long-term maintenance and product care. At the end of a product’s life cycle, components may be temporarily unavailable or completely discontinued. We check the available of documentation, analyze obsolescence and the interchangeability of obsolete components in accordance with the applicable regulations.

Service Portal

The service portal of SPHEREA offers many supporting information for your system. From documentation data back, service bulletins and attachments to tracking of support requests and the exchange of the experience of the operators. The portal offers full access to information to become an expert for the respective test system.

Operator Conferences

In order to control the system it is the best to collect experiences on your own test system. Sharing these experiences with other operators and benefiting from their experience maximizes the efficiency of this approach. This is made possible by our user conferences, where operators can exchange their knowledge in workshops and discussions, but also expand their knowledge through expert presentations.

Optimization of lead times

The engineers of SPHEREA support the customer to ensure that the highly complex systems can be manufactured reliably, accurately, efficiently and safely. Our experts evaluate and optimize the production processes together with your production team. In correspondence with you SPHEREA ensures that your products will be produced economically and as agreed in the future. An efficiency-enhancing customized SPHREA production tester can be the key to success.

Consulting Services

SPHEREA engineers advise and support you in the early phase of development with our expert knowledge, to create a reliable and innovative solution. Our focus is on the side on the existing boundary parameters and on the other side on the technologically innovative implementation of your requirements with our solutions.

On/Off-site support

Our high professional service technicians are available for your wishes and belongings regarding your test system. To analyze or even solve a problem in short time our helpdesk is available for you by telephone, E-Mail or our web portal, which is tailored for your needs. This website has been designed to be the private portal of our customers to deliver digital service levels for all Groups’ products towards any kind of customers.

Calibration

Calibrations are managed and performed by SPHEREA. We provide you with a comprehensive calibration service. We monitor the calibration requirements and trigger the initiation of the calibrations in time. Our service technicians are available for you on site to calibrate your systems. Alternatively we can offer you a calibration exchange pool adjusted to your system

Repair services

If a repair or other specific services are needed, our on/off-site support will provide you with the information needed and a comprehensive service. It is also possible to deliver you a repair manual in the scope of your system. This contains beside general information a description about fault diagnostic, tips & tricks for troubleshooting, description of replaceable items and description of maintenance activities.

Configuration Management

SPHEREA establishes configuration management procedures describing the main principles, the organization, methods, means and procedures by which the configuration management will be exercised during the service phase of your system.

Training

We provide training courses upon request for your specific needs.

Documentation

We provide you with every documentation the user needs, as for example Operator Manual, Operating Instructions, Repair Manual, Certificate of Conformance (CoC) and Acceptance Test Report, Declaration of Conformity (DoC) and documentation according applicable EU regulations like RoHS and REACH.

Obsolescence

Obsolescence is a lack of delivery capacity due to the original source of supply and the resulting lack of availability. Parts of your system are no longer available on the market and therefore the availability of your product is no longer ensured. This could lead to enormous costs. Safe money and take the offer of our long-term obsolescence solution for your system.

Consultancy

Many of our customers are faced with old systems. After around 30 years, it may be time to think about clever and smart solutions keeping the costs manageable. With our experience a first step is to meet the customer, to understand the problem and to develop solutions, which will be dedicated to the customer problem, but based on our tool set and capabilities around obsolescence management.

Hosting of Legacy Test Solutions

In many cases our customers operate very old test solutions, which have been updated, modernized and modified over many years. Due to the life-cycle of the tested platforms (sometimes more than 40 years) a point is reached during the lifetime of a test bench where it is less expensive to replace the old system by a new and modern test bench. In this case it is very important to ensure, that the test depth of the old system remain the same on the new test bench after transition. Beside the technical demands also the resulting costs should be “acceptable”. With thanks to many projects performed by SPHEREA successfully in the past, the company is very experiences in such tasks.

Obsolescence Management

Obsolescence is inescapable and cannot be avoided. SPHEREA offers a strategic and long termed Obsolescence Management. We can ensure the long time availability of your system and avoid high costs by strategic foresight.

Obsolescence Monitoring

SPHEREA identifies critical components actively by obsolescence monitoring. The monitoring and the assessment of potential obsolescence case will be performed proactively to make sure that the proposed obsolescence resolutions can be implemented in time and that the obsolescence of the elements have no negative impact on the availability of your system. This monitoring results in the issue of a periodic report. SPHEREA measures obsolescence and produces sustainability forecasts. If an obsolescence case is identified there is an option to purchase or store an equivalent item or to clone the item. SPHEREA also takes the changes in standards, for instance, environmental standards (RoHS, REACH) or export regulations (ITAR, etc.) into account.

Technical Customer Service

You can reach us during general business hours at:

Tel.: +49 731 17630 300

Email: service@spherea.de